We know how important it is to have a reliable delivery service.
Orders confirmed and paid for by 1.00pm Monday-Friday will be dispatched the same working day (excluding bank holidays).
If the goods haven’t arrived within 3 working days of ordering there’s a chance the parcel may be delayed. Please contact us if you haven’t received your goods after 5 working days.
COVID-19: We are currently accepting orders as usual, but are experiencing some delivery delays, please note that your order may take an additional 3 working days to be delivered. We will endeavour to get all orders out as quickly as possible. We appreciate your custom and thank you for understanding. Please stay safe – Vape Juicer Team.
Returns
We only accept returns for faulty products. If your product is faulty we will send you a replacement item but it will be chargeable as if it was a new order. We will of course credit the money back to you once you’ve sent the faulty item back to us and we’ve confirmed that it has a genuine manufacturing fault. Please liaise with us before agreeing to replace an item as we’ve found that the majority of claims can be attributed to user error or inexperience and rectified without replacing an item.
Delivery costs are quoted within the UK. Please contact us for a quote to deliver outside of the UK. Thank you.
Delivery costs:
Order value £1 – £30 = £4.98 2 working days
Order value £31+ = Free of charge – 3 – 4 working days
Delivery prices inc VAT
All times stated are estimated and are conditional on normal operating procedures. On occasion forces outside our control can disrupt those normal operating procedures, which may affect delivery time.